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1763526517.M920982P2968643.premium234.web-hosting.com,S=6978,W=7119:2,S
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1763650733.M870614P2113254.premium234.web-hosting.com,S=31321,W=31749:2,S
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Editing: 1763526517.M920982P2968643.premium234.web-hosting.com,S=6978,W=7119:2,S
Return-Path: <bounces+48565814-8c0c-cursor=softbd.xyz@front-mail.cursor.com> Delivered-To: cursor@softbd.xyz Received: from premium234.web-hosting.com by premium234.web-hosting.com with LMTP id 4I0+NXVHHWlDTC0ACV1GFw (envelope-from <bounces+48565814-8c0c-cursor=softbd.xyz@front-mail.cursor.com>) for <cursor@softbd.xyz>; Tue, 18 Nov 2025 23:28:37 -0500 Return-path: <bounces+48565814-8c0c-cursor=softbd.xyz@front-mail.cursor.com> Envelope-to: cursor@softbd.xyz Delivery-date: Tue, 18 Nov 2025 23:28:37 -0500 Received: from o11.front-mail.frontapp.com ([149.72.245.231]:26460) by premium234.web-hosting.com with esmtps (TLS1.3) tls TLS_AES_128_GCM_SHA256 (Exim 4.98.2) (envelope-from <bounces+48565814-8c0c-cursor=softbd.xyz@front-mail.cursor.com>) id 1vLZo5-0000000Cdp4-2A5h for cursor@softbd.xyz; Tue, 18 Nov 2025 23:28:37 -0500 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=cursor.com; h=from:in-reply-to:references:subject:date:mime-version:reply-to:to: content-type:cc:content-type:date:from:subject:to; s=fnt; bh=8lp/A7Md/+DUfroczUd9g1v/FChuUreDsjjY0+QHkcU=; b=srMS6yL7LTyZsIiRAWdgGWcjXxBUPjr7EXLVCw+wryjyT+kj1h9JGmM4goT/EnlP8iuD 8umAkncudqTNc0RHkvyQ1EtXABC2hOzJXdnJrjSdjXNa2wLZr5pVKbhlBoZQ/KX34JEhQS xfb9UsewU+w7pWkqrQDYQsSGPSOHXO60k= Received: by recvd-686fbc5d8-vzqg4 with SMTP id recvd-686fbc5d8-vzqg4-1-691D474C-4 2025-11-19 04:27:56.549420896 +0000 UTC m=+14471045.774303626 Received: from out.frontapp.com (unknown) by geopod-ismtpd-24 (SG) with ESMTP id QjhRPhpLQemzfT6XzX99sA for <cursor@softbd.xyz>; Wed, 19 Nov 2025 04:27:56.514 +0000 (UTC) X-Front-ID: d25a685dd60478fda373cbe5e9adaf86@frontapp.com From: Noah Wadhwani <enterprise@cursor.com> In-Reply-To: <d1c250978afe835489dcc5c8f3ab042c@softbd.xyz> References: <d1c250978afe835489dcc5c8f3ab042c@softbd.xyz> <d25a685dd60478fda373cbe5e9adaf86@frontapp.com> Subject: Re: Cannot see team members in dashboard after subscription expiration Message-ID: <d25a685dd60478fda373cbe5e9adaf86@frontapp.com> X-Mailer: Front (1.0; +https://frontapp.com; +msgid=d25a685dd60478fda373cbe5e9adaf86@frontapp.com) Date: Wed, 19 Nov 2025 04:27:56 +0000 (UTC) MIME-Version: 1.0 Reply-To: enterprise@cursor.com X-SG-EID: =?us-ascii?Q?u001=2EEHn12rx6f0Wv=2FgxhZGaQ1084=2F4IvYH+lsRqUBe2GOXu+kzHNoS2Nlat30?= =?us-ascii?Q?DIesS7ltYp6V4NAsZ9Hi8P=2FsspvlpllYXzfr0Dn?= =?us-ascii?Q?v801BGr71w4FFBCtEf1PZ=2FkgsBwmSFnDZinUgdl?= =?us-ascii?Q?unvlAMvq3jxJ2sL3fx=2FN6B3iXzSx5r1F1zBmZ4P?= =?us-ascii?Q?k1Fq4YDQPvwhU3nbuKeahU5o1rjT6xn3fKX=2Fsea?= =?us-ascii?Q?ZkW2nlIsYkv0pMk38N26GfUb46aFe7pRQOyvos=2F?= =?us-ascii?Q?CV4a?= X-SG-ID: =?us-ascii?Q?u001=2ESdBcvi+Evd=2FbQef8eZF3BpTL9BgbK5wfSJMJGMsmprB86+iAzg8fjOdoX?= =?us-ascii?Q?r2uUDbvXmIfC7khOZc+3thAVrNXdJUnBvDSmdn0?= =?us-ascii?Q?txriVsXi2r4h7B0DxMIqlbQQPhDvXuyc4dnLOUP?= =?us-ascii?Q?Dkyiqt4zjeZookjs6=2FAGNCDzdXCwacxLsc5r3Tn?= =?us-ascii?Q?zimhIaJ90nca+S5FN32kE9EpVhy9N0tq1cMH0S2?= =?us-ascii?Q?coK6vs32OFl8qFMqtjTsvA=3D?= To: "cursor@softbd.xyz" <cursor@softbd.xyz> X-Entity-ID: u001.I5rcoT4DjIqjSuE9zXphyQ== Content-Type: multipart/alternative; boundary="--_NmP-5445c9b47652ea70-Part_1" ----_NmP-5445c9b47652ea70-Part_1 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks for reaching out, ASM! I can see what's happening here. When a Teams subscription expires, the das= hboard access can become limited, which is preventing you from viewing and = managing your team members before renewal. This is a technical issue that our customer support team can help resolve. = Please reach out to hi@cursor.com with: - Your team name (Softbd LTD) - Your account email (cursor@softbd.xyz) - The fact that you need to adjust your team size from 13 to fewer members = before renewing They'll be able to restore your dashboard access so you can see your member= list, remove the users you don't want to renew, and then complete the rene= wal process with the correct number of seats. Once your dashboard access is restored, you'll be able to: 1. View your full member list at cursor.com/dashboard?tab=3Dmembers 2. Remove members you don't want to renew by clicking the menu next to thei= r name 3. Complete the renewal with just the seats you need The support team typically resolves these access issues quickly so you can = get back to managing your subscription. Noah =E2=80=94 Noah Wadhwani nwadhwani@cursor.com | linkedin ----_NmP-5445c9b47652ea70-Part_1 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <!--[if (gte mso 9)|(IE)]><style type=3D"text/css">.main-style-f751b7f862ef= bfe73677 { font-family: sans-serif; font-size: 11pt; /* inherit */ }</style= ><![endif]--><div style=3D"/* inherit */" class=3D"main-style-f751b7f862efb= fe73677"><div>Thanks for reaching out, ASM!</div><div><br /></div><div>I ca= n see what's happening here. When a Teams subscription expires, the dashboa= rd access can become limited, which is preventing you from viewing and mana= ging your team members before renewal.</div><div><br /></div><div>This is a= technical issue that our customer support team can help resolve. Please re= ach out to <a href=3D"mailto:hi@cursor.com" target=3D"_blank" rel=3D"noopen= er noreferrer">hi@cursor.com</a> with:</div><div>- Your team name (Softbd L= TD)</div><div>- Your account email (<a href=3D"mailto:cursor@softbd.xyz" ta= rget=3D"_blank" rel=3D"noopener noreferrer">cursor@softbd.xyz</a>)</div><di= v>- The fact that you need to adjust your team size from 13 to fewer member= s before renewing</div><div><br /></div><div>They'll be able to restore you= r dashboard access so you can see your member list, remove the users you do= n't want to renew, and then complete the renewal process with the correct n= umber of seats.</div><div><br /></div><div>Once your dashboard access is re= stored, you'll be able to:</div><div>1. View your full member list at <a hr= ef=3D"http://cursor.com/dashboard?tab=3Dmembers" target=3D"_blank" rel=3D"n= oopener noreferrer">cursor.com/dashboard?tab=3Dmembers</a></div><div>2. Rem= ove members you don't want to renew by clicking the menu next to their name= </div><div>3. Complete the renewal with just the seats you need</div><div><= br /></div><div>The support team typically resolves these access issues qui= ckly so you can get back to managing your subscription.</div><div><br /></d= iv><div>Noah</div><br><div class=3D"front-signature"><div>=E2=80=94</div><d= iv>Noah Wadhwani</div><div><a rel=3D"noopener noreferrer" href=3D"mailto:nw= adhwani@cursor.com" target=3D"_blank">nwadhwani@cursor.com</a> | <a re= l=3D"noopener noreferrer" href=3D"https://www.linkedin.com/in/noahwadhwani/= " target=3D"_blank">linkedin</a></div></div></div><img src=3D"https://app.f= rontapp.com/api/1/noauth/companies/c2a84f13f10176e3ffd0/seen/msg_2y1zmvby/h= an_a7hj07y/a0cf6f50.gif" alt=3D"Sent from Front" aria-hidden=3D"true" style= =3D"width: 1px; height: 1px"> ----_NmP-5445c9b47652ea70-Part_1--
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