File Manager

X7ROOT File Manager

Current Path: /home/softbdltd/mail/softbd.xyz/cursor/cur

home / softbdltd / mail / softbd.xyz / cursor / cur /

?? ..
?? 1763526517.M920982P2968643.premium234.web-hosting.com,S=6978,W=7119:2,S(6.81 KB)
?? 1763650733.M870614P2113254.premium234.web-hosting.com,S=31321,W=31749:2,S(30.59 KB)

Editing: 1763526517.M920982P2968643.premium234.web-hosting.com,S=6978,W=7119:2,S

Envelope-to: cursor@softbd.xyz
Delivery-date: Tue, 18 Nov 2025 23:28:37 -0500
From: Noah Wadhwani <enterprise@cursor.com>
In-Reply-To: <d1c250978afe835489dcc5c8f3ab042c@softbd.xyz>
References: <d1c250978afe835489dcc5c8f3ab042c@softbd.xyz>
 <d25a685dd60478fda373cbe5e9adaf86@frontapp.com>
Subject: Re: Cannot see team members in dashboard after subscription
 expiration
Message-ID: <d25a685dd60478fda373cbe5e9adaf86@frontapp.com>
Date: Wed, 19 Nov 2025 04:27:56 +0000 (UTC)
MIME-Version: 1.0
Reply-To: enterprise@cursor.com
To: "cursor@softbd.xyz" <cursor@softbd.xyz>
Content-Type: multipart/alternative;
 boundary="--_NmP-5445c9b47652ea70-Part_1"

----_NmP-5445c9b47652ea70-Part_1
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Thanks for reaching out, ASM!

I can see what's happening here. When a Teams subscription expires, the das=
hboard access can become limited, which is preventing you from viewing and =
managing your team members before renewal.

This is a technical issue that our customer support team can help resolve. =
Please reach out to hi@cursor.com with:
- Your team name (Softbd LTD)
- Your account email (cursor@softbd.xyz)
- The fact that you need to adjust your team size from 13 to fewer members =
before renewing

They'll be able to restore your dashboard access so you can see your member=
 list, remove the users you don't want to renew, and then complete the rene=
wal process with the correct number of seats.

Once your dashboard access is restored, you'll be able to:
1. View your full member list at cursor.com/dashboard?tab=3Dmembers
2. Remove members you don't want to renew by clicking the menu next to thei=
r name
3. Complete the renewal with just the seats you need

The support team typically resolves these access issues quickly so you can =
get back to managing your subscription.

Noah

=E2=80=94
Noah Wadhwani
nwadhwani@cursor.com | linkedin
----_NmP-5445c9b47652ea70-Part_1
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<div style=3D"/* inherit */" class=3D"main-style-f751b7f862efb=
fe73677"><div>Thanks for reaching out, ASM!</div><div><br /></div><div>I ca=
n see what's happening here. When a Teams subscription expires, the dashboa=
rd access can become limited, which is preventing you from viewing and mana=
ging your team members before renewal.</div><div><br /></div><div>This is a=
 technical issue that our customer support team can help resolve. Please re=
ach out to <a href=3D"mailto:hi@cursor.com" target=3D"_blank" rel=3D"noopen=
er noreferrer">hi@cursor.com</a> with:</div><div>- Your team name (Softbd L=
TD)</div><div>- Your account email (<a href=3D"mailto:cursor@softbd.xyz" ta=
rget=3D"_blank" rel=3D"noopener noreferrer">cursor@softbd.xyz</a>)</div><di=
v>- The fact that you need to adjust your team size from 13 to fewer member=
s before renewing</div><div><br /></div><div>They'll be able to restore you=
r dashboard access so you can see your member list, remove the users you do=
n't want to renew, and then complete the renewal process with the correct n=
umber of seats.</div><div><br /></div><div>Once your dashboard access is re=
stored, you'll be able to:</div><div>1. View your full member list at <a hr=
ef=3D"http://cursor.com/dashboard?tab=3Dmembers" target=3D"_blank" rel=3D"n=
oopener noreferrer">cursor.com/dashboard?tab=3Dmembers</a></div><div>2. Rem=
ove members you don't want to renew by clicking the menu next to their name=
</div><div>3. Complete the renewal with just the seats you need</div><div><=
br /></div><div>The support team typically resolves these access issues qui=
ckly so you can get back to managing your subscription.</div><div><br /></d=
iv><div>Noah</div><br><div class=3D"front-signature"><div>=E2=80=94</div><d=
iv>Noah Wadhwani</div><div><a rel=3D"noopener noreferrer" href=3D"mailto:nw=
adhwani@cursor.com" target=3D"_blank">nwadhwani@cursor.com</a>&nbsp;| <a re=
l=3D"noopener noreferrer" href=3D"https://www.linkedin.com/in/noahwadhwani/=
" target=3D"_blank">linkedin</a></div></div></div><img src=3D"https://app.f=
rontapp.com/api/1/noauth/companies/c2a84f13f10176e3ffd0/seen/msg_2y1zmvby/h=
an_a7hj07y/a0cf6f50.gif" alt=3D"Sent from Front" aria-hidden=3D"true" style=
=3D"width: 1px; height: 1px">
----_NmP-5445c9b47652ea70-Part_1--

X7ROOT File Manager

Editing: 1763526517.M920982P2968643.premium234.web-hosting.com,S=6978,W=7119:2,S

Upload File

Create Folder