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Envelope-to: cursor@softbd.xyz
Delivery-date: Thu, 20 Nov 2025 09:58:53 -0500
To: cursor@softbd.xyz
Content-Type: multipart/alternative; boundary="_----FlxDidEFWSl7Qome75uv4Q===_F9/E8-02059-38C2F196"
MIME-Version: 1.0
Reply-To: Ivy from Cursor <hi@cursor.com>
References: <04c3f0ed4e134c48886070f674698371626e61a3@intercom> <a23c1a02e916a3e0655ff631e2064263@softbd.xyz>
Date: Thu, 20 Nov 2025 14:58:10 +0000
Subject: Re: Cannot see team members in dashboard after subscription expiration
From: "Ivy from Cursor" <hi@cursor.com>
Message-ID: <62115a3a-2bdd9611-1763650690-215471870954351-2494770@outbound.intercom.cursor.com>
In-Reply-To: <a23c1a02e916a3e0655ff631e2064263@softbd.xyz>

--_----FlxDidEFWSl7Qome75uv4Q===_F9/E8-02059-38C2F196
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Hi there, =0D=0A =0D=0A Thank you for reaching out. =0D=0A =0D=0A I can con=
firm that your Team plan is currently past due. I understand you want to re=
duce the number of team members before renewing, and I=E2=80=99m happy to g=
uide you through this. =0D=0A =0D=0A Please note that because your plan is =
past due, the system may not allow any amendments at this time. However, yo=
u can try to remove seats by following these steps: =0D=0A 1. Go to your da=
shboard: cursor.com/dashboard=3Ftab=3Dmembers =0D=0A2. Find the team member=
 you want to remove. =0D=0A3. Click the "..." next to their name and select=
 "Remove." =0D=0A If this doesn=E2=80=99t work, the way to proceed is to se=
ttle the full balance of $520 for all 13 seats, and then remove any members=
 afterward. =0D=0A =0D=0A Billing impact when reducing seats: =0D=0A - If a=
 removed member hasn=E2=80=99t used any credits, billing adjusts immediatel=
y. =0D=0A- If a removed member has used any credits, their seat remains occ=
upied until the end of the current billing cycle (no pro-rated refunds). =
=0D=0A- Any applicable refunds will appear as account credit on your next i=
nvoice. =0D=0A- Your team=E2=80=99s renewal date remains unchanged. =0D=0A =
Once the adjustments are made and a team member is removed, their seat rema=
ins active until the end of the current billing cycle. While we don=E2=80=
=99t issue refunds for unused days, the seat can still be reassigned. If th=
e removed member hasn=E2=80=99t used any credits or services, billing is pr=
orated, and any unused credits are automatically applied to your next invoi=
ce. =0D=0A =0D=0A If you need any further assistance, please feel free to r=
each out. =0D=0A =0D=0A Best regards,
--_----FlxDidEFWSl7Qome75uv4Q===_F9/E8-02059-38C2F196
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ding-right: 2px !important;=0D=0A    }=0D=0A=0D=0A    .ticket_card .ticket_=
state_spacing {=0D=0A      padding-right: 2px !important;=0D=0A    }=0D=0A=
=0D=0A    .ticket_card .ticket_description {=0D=0A      padding-bottom: 16p=
x !important;=0D=0A    }=0D=0A=0D=0A    .fin-reply-options table,=0D=0A    =
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rapper {=0D=0A      padding: 0 !important;=0D=0A    }=0D=0A=0D=0A    td .fi=
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=0D=0A=0D=0A</style>=0D=0A=0D=0A=0D=0A<style type=3D"te=
xt/css" data-premailer=3D"ignore">=0D=0A  .content-td blockquote + * {=0D=
=0A    margin-top: 10px !important;=0D=0A  }=0D=0A=0D=0A  .ExternalClass .c=
ontent-td h1 {=0D=0A    padding: 15px 0 5px 0 !important;=0D=0A  }=0D=0A=0D=
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px 0 !important;=0D=0A  }=0D=0A=0D=0A  .ExternalClass .content-td hr + * {=
=0D=0A    padding-top: 20px !important;=0D=0A  }=0D=0A=0D=0A  .ExternalClas=
s .content-td .intercom-container {=0D=0A    padding: 5px 0 !important;=0D=
=0A  }=0D=0A=0D=0A  .ExternalClass .content-td ol ,=0D=0A  .ExternalClass .=
content-td ul {=0D=0A    padding: 0 0 20px 40px !important;=0D=0A    margin=
: 0 !important;=0D=0A  }=0D=0A=0D=0A  img {=0D=0A    max-width: 600px !impo=
rtant;=0D=0A  }=0D=0A  @media (max-width: 600px) {=0D=0A    img {=0D=0A    =
  max-width: 100% !important;=0D=0A    }=0D=0A  }=0D=0A</style>=0D=0A=0D=0A=
=0D=0A=0D=0A=0D=0A=0D=0A=0D=
=0A</head>=0D=0A=0D=0A<body id=3D"admin_reply" dir=3D"ltr">=0D=0A<div style=
=3D"color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;ma=
x-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;di=
splay:none!important;line-height:0px!important;"><img border=3D"0" width=3D=
"1" height=3D"1" src=3D"https://cursor-26c5c80106a4.intercom-mail.com/q/c7U=
wa9bXjoG5tdpXg-L6Pg~~/AAAAARA~/T9fpm_TmxYo6VwAirABAF_V5hd5AIsotgwzepVc6JSNc=
wEuws-nUxSHzItVAL2F_P9l5JIoYr8joCg0ruYuEpg~~" alt=3D""/></div>=0D=0A=0D=0A =
 <table cellspacing=3D"0" border=3D"0" cellpadding=3D"0" align=3D"center" b=
gcolor=3D"transparent" class=3D"main" style=3D"font-family: Helvetica, Aria=
l, sans-serif; letter-spacing: 0; width: 100%; border-spacing: 0; border-co=
llapse: separate; table-layout: fixed;">=0D=0A    <tbody>=0D=0A        <tr>=
=0D=0A  <td style=3D"font-family: Helvetica, Arial, sans-serif; padding: 0;=
">=0D=0A    <table id=3D"reply_email" style=3D"table-layout: auto; border-s=
pacing: 0; border-collapse: separate;">=0D=0A      <tbody>=0D=0A=0D=0A     =
 <tr>=0D=0A        <td class=3D"content-td" style=3D"font-family: Helvetica=
, Arial, sans-serif; line-height: 20px; font-size: 14px; padding: 0 0 16px;=
">=0D=0A              <div style=3D"margin-top: 0; padding-top: 0;">=0D=0A<=
p class=3D"no-margin" style=3D"min-height: 15px; margin: 0;">Hi there,</p>=
=0D=0A<p class=3D"no-margin" style=3D"min-height: 15px; margin: 0;"><br></p=
>=0D=0A<p class=3D"no-margin" style=3D"min-height: 15px; margin: 0;">Thank =
you for reaching out.</p>=0D=0A<p class=3D"no-margin" style=3D"min-height: =
15px; margin: 0;"><br></p>=0D=0A<p class=3D"no-margin" style=3D"min-height:=
 15px; margin: 0;">I can confirm that your Team plan is currently past due.=
 I understand you want to reduce the number of team members before renewing=
, and I=E2=80=99m happy to guide you through this.</p>=0D=0A<p class=3D"no-=
margin" style=3D"min-height: 15px; margin: 0;"><br></p>=0D=0A<p class=3D"no=
-margin" style=3D"min-height: 15px; margin: 0;">Please note that because yo=
ur plan is past due, the system may not allow any amendments at this time. =
However, you can try to remove seats by following these steps:</p>=0D=0A<ol=
 style=3D"list-style-type: decimal; margin: 0 0 20px 40px; padding: 0;">=0D=
=0A<li style=3D"margin: 5px 0;">Go to your dashboard: <a target=3D"_blank" =
class=3D"intercom-content-link" style=3D"outline: none !important; color: #=
1251ba; text-decoration: underline; border-style: none;">cursor.com/dashboa=
rd=3Ftab=3Dmembers</a>=0D=0A</li>=0D=0A<li style=3D"margin: 5px 0;">Find th=
e team member you want to remove.</li>=0D=0A<li style=3D"margin: 5px 0;">Cl=
ick the "..." next to their name and select "Remove."</li>=0D=0A</ol>=0D=0A=
<p class=3D"no-margin" style=3D"min-height: 15px; margin: 0;">If this doesn=
=E2=80=99t work, the way to proceed is to settle the full balance of $520 f=
or all 13 seats, and then remove any members afterward.</p>=0D=0A<p class=
=3D"no-margin" style=3D"min-height: 15px; margin: 0;"><br></p>=0D=0A<p clas=
s=3D"no-margin" style=3D"min-height: 15px; margin: 0;">Billing impact when =
reducing seats:</p>=0D=0A<ul style=3D"list-style-type: disc; margin: 0 0 20=
px 40px; padding: 0;">=0D=0A<li style=3D"margin: 5px 0;">If a removed membe=
r hasn=E2=80=99t used any credits, billing adjusts immediately.</li>=0D=0A<=
li style=3D"margin: 5px 0;">If a removed member has used any credits, their=
 seat remains occupied until the end of the current billing cycle (no pro-r=
ated refunds).</li>=0D=0A<li style=3D"margin: 5px 0;">Any applicable refund=
s will appear as account credit on your next invoice.</li>=0D=0A<li style=
=3D"margin: 5px 0;">Your team=E2=80=99s renewal date remains unchanged.</li=
>=0D=0A</ul>=0D=0A<p class=3D"no-margin" style=3D"min-height: 15px; margin:=
 0;">Once the adjustments are made and a team member is removed, their seat=
 remains active until the end of the current billing cycle. While we don=E2=
=80=99t issue refunds for unused days, the seat can still be reassigned. If=
 the removed member hasn=E2=80=99t used any credits or services, billing is=
 prorated, and any unused credits are automatically applied to your next in=
voice.</p>=0D=0A<p class=3D"no-margin" style=3D"min-height: 15px; margin: 0=
;"><br></p>=0D=0A<p class=3D"no-margin" style=3D"min-height: 15px; margin: =
0;">If you need any further assistance, please feel free to reach out.</p>=
=0D=0A<p class=3D"no-margin" style=3D"min-height: 15px; margin: 0;"><br></p=
>=0D=0A<p class=3D"no-margin" style=3D"min-height: 15px; margin: 0;">Best r=
egards,</p>=0D=0A</div>=0D=0A        </td>=0D=0A      </tr>=0D=0A=0D=0A=0D=
=0A        <tr>=0D=0A            <td style=3D"font-family: Helvetica, Arial=
, sans-serif; padding: 0;">=0D=0A              <div class=3D"email_signatur=
e" style=3D"">=0D=0A                <pre><code>Ivy<br></code></pre>=0D=0A<p=
 style=3D"text-align: start; margin: 0; padding: 0;" align=3D"start"></p>=
=0D=0A<div style=3D"width: 100%; max-width: 600px; font-family: 'Courier Ne=
w', Courier, monospace;">=0D=0A    <span style=3D"font-size: 12px; color: #=
666;">=0D=0A      <a href=3D"https://cursor.com" style=3D"color: #666; text=
-decoration: none; outline: none !important; border-style: none;" rel=3D"no=
follow noopener noreferrer" target=3D"_blank" class=3D"intercom-content-lin=
k">cursor.com</a>=0D=0A      <span style=3D"color: #999; margin: 0 4px;">=
=E2=80=A2</span>=0D=0A      <a href=3D"mailto:hi@cursor.com" style=3D"color=
: #666; text-decoration: none; outline: none !important; border-style: none=
;" rel=3D"nofollow noopener noreferrer" target=3D"_blank" class=3D"intercom=
-content-link">hi@cursor.com</a>=0D=0A      <span style=3D"color: #999; mar=
gin: 0 4px;">=E2=80=A2</span>=0D=0A      <a href=3D"https://forum.cursor.co=
m" style=3D"color: #666; text-decoration: none; outline: none !important; b=
order-style: none;" rel=3D"nofollow noopener noreferrer" target=3D"_blank" =
class=3D"intercom-content-link">forum.cursor.com</a>=0D=0A    </span>=0D=0A=
  </div>=0D=0A<p style=3D"text-align: start; margin: 0; padding: 0;" align=
=3D"start"></p>=0D=0A              </div>=0D=0A            </td>=0D=0A     =
   </tr>=0D=0A=0D=0A=0D=0A      =0D=0A      <tr height=3D"32"></tr>=0D=0A  =
    </tbody>=0D=0A    </table>=0D=0A    <table style=3D"border-spacing: 0; =
border-collapse: separate; table-layout: fixed;">=0D=0A      <tbody>=0D=0A =
       <tr>=0D=0A          <td style=3D"font-family: Helvetica, Arial, sans=
-serif; padding: 0;">=0D=0A            <div dir=3D"ltr">=0D=0A             =
 =0D=0A            </div>=0D=0A          </td>=0D=0A        </tr>=0D=0A    =
  </tbody>=0D=0A    </table>=0D=0A  </td>=0D=0A</tr>=0D=0A=0D=0A    </tbody=
>=0D=0A  </table>=0D=0A<img src=3D"https://cursor-26c5c80106a4.intercom-mai=
l.com/via/o=3Fh=3Da4b753eff42dc7ade85aa6915d9cea9687413adf-c7efl3sh_2154718=
70954351_34340053469" width=3D"1" height=3D"1" style=3D"display: block;" al=
t=3D"intercom">=0D=0A=0D=0A<img border=3D"0" width=3D"1" height=3D"1" alt=
=3D"" src=3D"https://cursor-26c5c80106a4.intercom-mail.com/q/w1fnPQWYe6f9cp=
HSYk0pCA~~/AAAAARA~/4aEt0mXwTYETDEG6Hg7HQbsSzSvp6kjeiA_yw82JXJZF--KBfy_b1Gj=
6UCT2lqcPy8A-sP7l4Ppy8UnY4k516g~~">=0D=0A</body>=0D=0A</html>
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